Our Client Care Centers form the cornerstone of RTS Client Services. Client Care Centers facilitate any action necessary to assist our clients and include the following areas of responsibility:

• Solution Installation RTS assists clients with planning and site preparation before installing our systems on client hardware. RTS installation specialists ensure the functionality and stability of each installation.

• Hands-On, Focused Education Services Initial product training is provided at installation to facilitate prompt realization of revenue gain. RTS also offers a variety of education services to address each client's individual needs. We offer a complete series of formal classroom training courses at our corporate headquarters and/or we can schedule training at the client's location.

• Ongoing Support As part of the RTS Advantage program, Client Services is involved in the early stages of a client's relationship with RTS, assisting in selection of the solution set that best meets your individual needs. After implementation, Client Services remains your first point of contact for customized attention to service requests, problem tracking and resolution, and further planning/development of your profit optimization capabilities.